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GDPR

Our customers and people that take a certain interest in our brand and products (not necessarily customers) are what makes us great.At SNT SPORTS, we take the protection and handling of personal information very seriously.We do this not only because of legal requirements, but because we hold integrity as one of our core company values.Making sure that our customers can trust that our team will keep their personal and financial information safe is our number one priority.  

What is GDPR?

The General Data Protection Regulation (GDPR) creates a new set of legal requirements that aim to better protect the personal data of residents of the European Union. This includes more stringent rules on how and where data can be disclosed, stored, and processed.

To help our customers be confident that SNT SPorts takes data security seriously, we’ve compiled a list of things we’ve done that help us meet the high standards set by the GDPR:

  • Privacy policy update

  • Cookie policy update

  • We’ve created this section to explain how we handle your data and who might access it in plain language, so it’s easy to understand.

  • We’ve created this section to explain how we handle your data and who might access it in plain language, so it’s easy to understand.

How we secure, transfer, use, keep and discard your data by use case

Your customer shipping information

To help our customers be confident that SNT SPorts takes data security seriously, we’ve compiled a list of things we’ve done that help us meet the high standards set by the GDPR:

  • Your name

  • Your email address

  • Your address

  • Your zip code

  • Your phone number

We do ask you for your email address with the shipping address. This is necessary for the following reasons:

  • When you order a product from us, we inform you by your order email immediately by sending you an INVOICE with your order details. We get a copy of this invoice too, so we can process the order.

  • We need a basic contact email so we can, if you allow, send you a tracking number when the order is shipped.

  • We need a contact email to inform you of any delays in your shipment, or for basic order communications necessary to conduct business.

  • We may send you a discount coupon on successful arrival of your goods from our store. This is NOT a newsletter, but a personal ‘thank you’ follow up communication only. In that email there may be a consent link to join our newsletter. If you do not opt for the newsletter, you do not get any promotional emails from us. If you do, you will receive a one weekly email with some of our best featured products, discounts and content.

  • When you buy something from our store, your email goes on a private list of customers via a fully GDPR compliant, email management site. Although this email is collected on a secure list, we can ONLY send you marketing communications i.e our catalogue newsletter IF you consent for us to do so (as mentioned above).

Database storage of your information

All shipping information automatically is pulled into our store database.Our store is built on Shopify, an e-commerce industry leader that is fully GDPR compliant.

Your shipping information is ALSO logged onto our off-site database. This database is securely stored in Google Cloud Platform, a cloud platform leader that is fully compliant. We use this data set to run financial and business analysis so we can improve our store.

Your shipping information to international warehouses

To market our goods, we use mainly Facebook and Google to advertise our products via these platforms. We use cookies to track users actions on the adverts. We do this so we can then tailor our advertising better to the audiences we think would be best served our products.

Data is based on basic engagement on our adverts and demographical data from Facebook, and interest based targeting from Facebook. Google is now GDPR compliant and we keep everything secure and authenticated under Google Merchant Centre accounts for all Google Adwords related advertising.

We do not rent, sell or share ANY of our store information with anyone – apart from our vetted and GDPR compliant warehouses to process your order. We do not share our tracking codes with anyone. We do not allow anyone to access our Facebook account, or Google Adwords account.

We do not collect data from children

The information and services provided to us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside sntsportstore.com. No part of sntsportstore.com website is structured to attract anyone under the age of 18.

We do not collect data from children

The information and services provided to us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside sntsportstore.com. No part of sntsportstore.com website is structured to attract anyone under the age of 18.

Our right to let you know about any compilancy changes

We reserve the right as a business to change this policy at any time by notifying you of the existence and location of the new or revised privacy policy or by posting the changes online at our site here within this policy statement.

ANTI SPAM POLICY: Can-Spam Act Compilance

All emails sent to you by sntsportstore.com will clearly identify sntsportstore.com as the sender. FROM / SENDER: someone@sntsportstore.com (NOTE: The actual sender will alter from department to department, but all from addresses will end with @sntsportstore.com ).The Subject Line of any email you receive will always accurately describe the subject matter of the email.Any email from sntsportstore.com will include the ability to unsubscribe from future email messages.

Unsubscribing will ensure the customer is removed from ALL lists at sntsportstore.com; this excludes customer service emails regarding the processing and status of a current product.All emails sent to you directly by sntsportstore.com include valid London trading postal address information in the footer.Emails sent to you directly by sntsportstore.com will include an email address and physical address where you can send suggestions, complaints or other correspondence.

Consent given before you receive promotional emails with an option to easily opt IN or opt Out of each and every one.We hope this information satisfies any questions or concerns you may have regarding your data security when conducting business with sntsportstore.com. We take it seriously to comply fully to the EU GDPR compliancy laws for the sake of you, the customer.

GDPR addendum

Please read this EU data processing addendum (“addendum”) carefully before using the website, software or services offered by one SNT SPORTS STORE LLC. This addendum shall apply to the extent snt sports store is a processor of personal data (defined below) that is subject to certain data protection laws (defined below). You or the entity you represent agree that you have read and accept the terms in this addendum, which supplement snt sports store’s terms of service available at www.sntsportstore.com/terms-of-service.

If you or do not unconditionally agree to all the terms and conditions of this addendum, you have no right to use SNT Sports’s services and must navigate away from this page.

This Addendum supplements the Terms of Service whenever any user of SNT SPORTS STORE ’s Services provides SNT Sports with personal data that is or will be subject to Data Protection Laws (for the purposes of this Addendum, each user who does so shall be referred to as a “Controller”). Any terms not defined in this Addendum shall have the meaning set forth in the Terms of Service. In the event of a conflict between the terms and conditions of this Addendum and the Terms of Service, the terms and conditions of this Addendum shall supersede and control.

Definitions

  • 1.1 “Data Subject” means any individual about whom Personal Information may be processed under these terms.

  • 1.2 “Data Protection Legislation” means the GDPR (as defined below), together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time.

  • 1.3 “GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

  • 1.4 “Personal Information” means personal data (as defined under the Data Protection Legislation) that are subject to the Data Protection Legislation and that you authorize SNT Sports to collect in connection with SNT Sports’s service terms.

  • 1.5 “Process” or “Processing” means any operation or set of operations performed on Personal Information or on sets of Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of Personal Information.

  • 1.6 “Security Incident” means a breach of security of the Service or SNT Sports’s systems used to Process Personal Information leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information transmitted, stored or otherwise Processed by SNT Sports in the context of this Addendum.

  • 1.7 “Sensitive Information” means Personal Information revealing a Data Subject’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life or sexual orientation.

    Addendum

    Limitations on Use. SNT Sports will Process Personal Information solely on your behalf and in accordance with the Agreement, this Addendum and any other documented instructions from you (whether in written or electronic form), or as otherwise required by applicable law. SNT Sports is hereby instructed to Process Personal Information to the extent necessary to enable SNT Sports to provide the Service in accordance with the Agreement. In case SNT Sports cannot process Personal Information in accordance with your instructions due to a legal requirement under any European Union or Member State law to which SNT Sports is subject, SNT Sports shall (i) promptly notify you in writing (including by e-mail) of such legal requirement before carrying out the relevant Processing, to the extent permitted by the applicable law; and (ii) cease all Processing (other than merely storing and maintaining the security of the affected Personal Information) until such time as you provides SNT Sports with new instructions. you will be responsible for providing any necessary notices to, and obtaining any necessary consents from, Data Subjects whose Personal Information is provided by you to SNT Sports for Processing pursuant to this Addendum. You acknowledge that the Service are not intended or designed for the Processing of Sensitive Information, and you agree not to provide any Sensitive Information through the Service.

    Security. SNT Sports shall implement, and maintain throughout the term of the Addendum at all times in accordance with then current good industry practice, appropriate technical and organizational measures to protect Personal Information in accordance with Article 32 of the GDPR. On request, SNT Sports shall provide you with a written description of the security measures being taken. The Service provides reasonable technical and organizational measures that have been designed, taking into account the nature of its Processing, to assist you in securing Personal Information Processed by SNT Sports.

    Data Subject Requests . You are responsible for handling any requests or complaints from Data Subjects with respect to their Personal Information Processed by SNT Sports under this Addendum. SNT Sports will notify you promptly and in any event no less than fifteen (15) business days’ notice, unless prohibited by applicable law, if SNT Sports receives any such requests or complaints. The Service include technical and organizational measures that have been designed, taking into account the nature of its Processing, to assist customers, insofar as this is possible, in fulfilling their obligations to respond to such requests or complaints.

    Regulatory Investigations. At your request, SNT Sports will assist you in the event of an investigation by a competent regulator, including a data protection regulator or similar authority, if and to the extent that such investigation relates to the Processing of Personal Information by SNT Sports on your behalf in accordance with this Addendum. SNT Sports may charge a reasonable fee for such requested assistance except where such investigation arises from a breach by SNT Sports of the Agreement or this Addendum, to the extent permitted by applicable law.

    Security Incident. In the event that SNT Sports becomes aware of a Security Incident, SNT Sports will notify you promptly and in any event no later than forty-eight (48) hours after SNT Sports discovers the Security Incident. In the event of such a Security Incident, SNT Sports shall provide you with a detailed description of the Security Incident and the type of Personal Information concerned, unless otherwise prohibited by law or otherwise instructed by a law enforcement or supervisory authority. Following such notification, SNT Sports will take reasonable steps to mitigate the effects of the Security Incident and to minimize any damage resulting from the Security Incident. At your request, SNT Sports will provide reasonable assistance and cooperation with respect to any notifications that you are legally required to send to affected Data Subjects and regulators. SNT Sports may charge a reasonable fee for such requested assistance.

    Sub-Processors. You agree that SNT Sportsmay disclose Personal Information to its subcontractors for purposes of providing the Service (“Sub-Processors ”), provided that SNT Sports (i) shall enter into an agreement with its Sub-Processors that imposes on the Sub-Processors obligations regarding the Processing of Personal Information that are at least as protective of Personal Information as those that apply to SNT Sports hereunder, including requiring the Sub-Processors to only process Personal Information to the extent required to perform the obligations sub-contracted to them, and (ii) shall remain fully liable for all obligations subcontracted to, and all acts and omissions of, the Sub-Processors. If you object to a new Sub-processor, as permitted in the preceding sentence, SNT Sports will use reasonable efforts to make available to you a change in the Service or recommend a commercially reasonable change to your configuration or use of the Service to avoid Processing of Personal Data by the objected-to new Subprocessor without unreasonably burdening you. If SNT Sports is unable to make available such change within a reasonable period of time, which shall not exceed thirty (30) days, either party may terminate the component of the Service which cannot be provided by SNT Sports without the use of the objected-to new Sub-processor by providing written notice to the other party. 8. Data Transfers. In connection with the performance of the Agreement, you authorize SNT Sports to transfer Personal Information to the United States. You and SNT Sports will enter into Standard Contractual Clauses for the Transfer of Personal Data to Processors Established In Third Countries pursuant to Commission Decision 2010/87/EU of 5 February 2010 Countries ("Model Contract "), attached hereto as Exhibit A.

    Information . SNT Sports shall make available to you all information necessary to demonstrate compliance with the obligations laid down in this Addendum and allow for and contribute to audits, including inspections, conducted by you or an auditor mandated by you. SNT Sports shall immediately inform you if, in its opinion, an instruction infringes the Data Protection Legislation.

    Return or Disposal. Upon termination of your User Account for any reason, SNT Sports will return or destroy Personal Information at your request and choice.

    Limitation of Liability. The total liability of Company (and its respective employees, directors, officers, affiliates, successors, and assigns), arising out of or related to this Addendum, whether in contract, tort, or other theory of liability, shall not, when taken together in the aggregate, exceed the limitation of liability set forth in the Terms of Service.

24/7 at your service: Contact us now


We offer several ways of communication for you! Get in touch in real time or use more traditional ways: we  are very responsive and approachable.  You can reach to us about anything: Order questions, prepurchase questions, product recommendations, whatever! We'll get to you as fast as we can. Say hi, we are here for you!

Email

Reach us by email. We will be in touch as soon as possible. Email us at support@sntsportstore.com

Phone & Whatsapp

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+1 (307) 317-4388 (USA)

Or reach out via whatsapp

+34 (661) 675 086

+34 (661) 684 196

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