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Shipping

Welcome to our shipping section!


 This page is divided into 2 parts: First, we respond to the questions we get the most, which is probably why you are here. Then, we explain the whole shipping process: We will walk you through from what happen right after you place an order to the post purchase follow up after the product has arrived.


 Our goal is that we can set clear expectations, be transparent and honest with everyone and that you hopefully get a deep understanding on how we operate. 


FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the above countries.

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

You can make a donation to the GemFoundation, which may be tax deductible in the country where you donate from, by visiting donate.gemfoundation.org.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

Founded in 2000 by Josephine Reid.

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the above countries.

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

You can make a donation to the GemFoundation, which may be tax deductible in the country where you donate from, by visiting donate.gemfoundation.org.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

AMELIA's Story

Founded in 2000 by Josephine Reid, AMELIA has a reputation for being the strictest organic skin care online store. That’s because we just won’t go near toxins! We’re obsessed about the products we stock. We research every ingredient, we probe each formulator and decline most brands. Our extensive ingredient ban list includes some found in products labelled as ‘natural’ and ‘organic’.


PREMIUM QUALITY

Our clothing selection has all been sourced and selected to ensure our products are of the highest quality.

FREE SHIPPING

We provide free delivery and free returns on all our products within continental United States.

EXPRESS DELIVERY

An Express-Parcel will reach its destination before 17.00 the next working day.

EXPRESS DELIVERY

An Express-Parcel will reach its destination before 17.00 the next working day.



Frequently asked questions

At LOVERIA we're making the world a better place for women, one perfectly fitting, amazingly flattering underwear at a time.

FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the above countries.

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

You can make a donation to the GemFoundation, which may be tax deductible in the country where you donate from, by visiting donate.gemfoundation.org.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

Will my shirt fit? How do you think about sizes?

We've worked hard to ensure that the sizes we offer will work for many different shapes and sizes of customers from all over the world. We offer products that come in a range of shapes, including Unisex and Women's' styles in a full range of typical U.S. style sizes (small through 4XL).  

Each product is different, so make sure to check the sizing guide in each page, as some products may be very fitted. As we introduce new products, we'll add even more information about product fits and sizes.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

AMELIA's Story

Founded in 2000 by Josephine Reid, AMELIA has a reputation for being the strictest organic skin care online store. That’s because we just won’t go near toxins! We’re obsessed about the products we stock. We research every ingredient, we probe each formulator and decline most brands. Our extensive ingredient ban list includes some found in products labelled as ‘natural’ and ‘organic’.


PREMIUM QUALITY

Our clothing selection has all been sourced and selected to ensure our products are of the highest quality.

FREE SHIPPING

We provide free delivery and free returns on all our products within continental United States.

EXPRESS DELIVERY

An Express-Parcel will reach its destination before 17.00 the next working day.

EXPRESS DELIVERY

An Express-Parcel will reach its destination before 17.00 the next working day.


Frequently asked questions

FREQUENTLY ASKED QUESTIONS


Where do your products come from?

Our business is located in the United States and our products come from manufacturers in China. We are retailers.

Our mission is to lower the barrier to the sport we all love, so we work really hard looking for useful products at unbeatable prices. 

If you want to learn more about our story, click here.


Where can I track my products?

You can track you products in https://sntsports.aftership.com/. When you completed your purchase, we emailed you a tracking number. You can use it to track your product.
If you have any issues doing so, we are here to help. Send us a message on the over the website chat, and we will help you as fast as possible.

Will my products fit? How do you think about sizes?

We work with multiple suppliers and we offer a wide variety of products with different sizes measures. So, you can find the specific size charts in each product page. Please make sure to do so, because some suppliers use asian sizes. In this particular products, we clearly specify to chose one size larger.

Do you ship worldwide? And what about delivery times?

Yes, we do. Delivery in the US should take 7-14 days and for the rest of the world 14-21 days.

 If your order hasn’t arrived in the estimated delivery time, please contact our support team over the website chat. If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries). 

What is your return policy?

If the product is damaged or we sent the wrong product, send us a picture and we will instantly resend the product of refund you. 

If you don't like the product by any reason, you can always send it back with the address "Calle de la Reina Doña María 8 Piso 6, Puerta 23, Valencia, España". You will be refunded with the money or a gift card when you provide us with the tracking information.


The size is incorrect. How can I return/change an item?

If the product doesn't fit you, we offer a customer centric solution.

 Instead of waiting that you send the product back, we can instantly send you the right size if you pay the small fee of 20$ per piece of clothing, and 40$ for sets.

You can then give the wrong size product to a friend.

This solution seems the best for customer, because they will get the right size product very fast at a fraction of the price.

I've put a wrong shipping address and/or picked a wrong size/variant. Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

S&T SPORTS adheres to highest industry standards to protect your personal information.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I've placed an order with multiple items. Can I combine them into a single package?

We don't have all our products in one place, so when you order multiple items at a time, some of the items can be send separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you!