Shopping cart

  • No products in the cart.

Order lookup

Welcome to the order lookup section! You will be to track your order status under 1 minute, securely and fast. And the best part: You don't need to create an account!

You can check the exact status of your order by just inputting your email along with your order number.  You can find your order number in the confirmation email you received after your purchase.  If you have questions related to the shipping process, we have a whole section dedicated to answer questions about it.Check it out here.


I can't find my confirmation email

Your confirmation email title looks like "Order #XXXX confirmed" and it's sent by an email that ends with "". If you can't find it after searching your all email folders, contact us now (bottom of this page).

The system returns that there is no information about my order

If you have made a purchase a few days ago and successfully received a tracking number with a link,  it means that your product has already been dispatched and it's information has been submitted to the shipping system. If this is the case, and you can't pull the status of your order, please  contact us now (bottom of this page).

 If your purchase is recent and you HAVEN'T received the tracking number with a link yet, your order information hasn't been submitted to the shipping system. We process orders and ship them between 48 and 72 hours after purchase. However, after we ship an order, it takes a few days for the tracking number to reflect it's exact status. We will email you the tracking number with a link as soon as it's connected properly with your order. 

The system is returning incomplete information about my whole order

If you purchased some products separately (went through the checkout process twice or more), you will receive more than one order confirmation. You would have to input all the order numbers to check the statuses individually. 

If you combined all your products in one order, but the system is not returning information about a certain product, pleasecontact us now (bottom of this page).

The system returns a shipping address that is not mine or is incorrect

Contact us now (bottom of this page) so we can let our shipping carriers about it. Don't worry, we will take care of it as fast as we can and resend if necessary.

The system returns "Order cancelled"

This usually means that there has been a slight problem with the address. Contact us now (bottom of this page)! Don't worry, we will take care of it as fast as we can and resend if necessary!

24/7 at your service: Contact us now

We offer several ways of communication for you! Get in touch in real time or use more traditional ways: we  are very responsive and approachable.  You can reach to us about anything: Order questions, prepurchase questions, product recommendations, whatever! We'll get to you as fast as we can. Say hi, we are here for you!


Reach us by email. We will be in touch as soon as possible. Email us at

Phone & Whatsapp

Talk to us over the phone 

+1 (307) 317-4388  (USA)

Or reach out via whatsapp

+34 (661) 675 086 

+34 (661) 684 196 

Online chat

Chat directly with our support and get help with your questions in real time. Click the orange chat icon at the right bottom corner.


Connect with us over facebook and get help with your questions in real time.